- Title
- Assessing the Role of Digital Competence in the Performance of Administrative Officers in Public Services: A Case of OR Tambo Municipality in Mthatha
- Creator
- Mafanya, Alicia Ayathola
- Description
- This study investigated the role of digital competence in the performance of administrative officers in OR Tambo Municipality in Mthatha, South Africa. With the growing reliance on digital technologies, the study explored the current state of ICT usage, assessed the digital literacy of administrative personnel, and proposed strategies to enhance digital competencies. Employing a quantitative approach, data was collected through a questionnaire and analysed to evaluate proficiency across key dimensions, including basic computer operations, office software usage, and communication tools. The findings reveal notable disparities in digital skills based on gender and educational attainment, with females and participants with foundational education levels showing higher proficiency in certain areas. Significant gaps in advanced digital tasks, such as report compilation and email security, were also identified. The study recommends targeted training programs, gender-specific interventions, and a blended theoretical and practical learning approach to bridge these gaps. Enhancing digital literacy among administrative officers is imperative to modernising public service delivery and fostering operational efficiency in the municipality.
- Description
- Degree: M. Public Administration
- Date
- 2025
- Subject
- Digital literacy
- Subject
- Digital competence
- Subject
- Public services
- Subject
- Efficiency
- Type
- Masters (Thesis)
- Identifier
- http://hdl.handle.net/11260/13979
- Identifier
- vital:79075
- Language
- English
- Rights
- Walter Sisulu University
- Hits: 8
- Visitors: 7
- Downloads: 3
| Thumbnail | File | Description | Size | Format | |||
|---|---|---|---|---|---|---|---|
| View Details Download | SOURCE1 | Mafanya, A A. Masters Thesis.pdf | 1 MB | Adobe Acrobat PDF | View Details Download |