The use of enterprise resource planning systems in three leading bakeries in South Africa
- Authors: Mokuena, Mpolokeng
- Date: 2017
- Subjects: Enterprise resource planning -- South Africa Business planning -- South Africa , Management information systems -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/19157 , vital:28778
- Description: There is a continued effort for organisations to invest in resources that enable them to reduce costs while increasing productivity to meet the needs of the customers in order to maximise profits. Such investments also empower them to gain competitive advantage in the market. In an endeavour to achieve this, organisations invest in implementing Information Technology (IT) software to assist in increasing efficiency. There are varieties of available software solutions that are used at various stages of the value-chain. One of these is the Enterprise Resource Planning (ERP) system. Bakeries are no exception in exploring ways in which operations can be run more efficiently to reduce costs in the various levels of the supply chain through use of ERP systems. Although bakeries have invested many funds in implementing this system, they fail to enjoy the full returns on their investment of this system. The study compares the use of ERP systems between three leading bakers in Port Elizabeth, as part of convenience sampling, to identify any possible ineffective business practice applications and recommend some applicable solutions. In pursuing this study, a qualitative research was conducted. A critical literature review drawing on academic sources was conducted on the Supply Chain Management SCM. It provides an overview of SCM, and the effectiveness of ERP is SCM. Additionally, it provides benefits of using ERP in SCM. Furthermore, various tools that are used in measuring effectiveness of ERP systems were discussed. These tools included, Perceived Ease of Use and Perceived Usefulness, part of the Technology Acceptance Model (TAM) and the balanced scored card. This was followed by a content analysis of web-based content of the three bakeries. Interview schedules were conducted using close-ended and open-ended questionnaires with the procurement, production, and distribution officers in the three bakeries to get a deeper understanding of the experience of the respondents. The questionnaires were distributed to twenty-seven (27) potential participants but interviews were conducted with only five (5) respondents. This constitutes a (5/27) 18.5% response rate. The questions on the questionnaires required a deeper understanding of the experiences of the respondents on their use of ERP. The questions were adopted from a balanced score card questionnaire that was previously used in measuring the performance of ERP systems.The study used Perceived Usefulness and Perceived Ease of Use within the Technology Acceptance Model (TAM) to measure the effectiveness of ERP systems that are used in bakeries The analysis revealed that some production departments did not use the ERP system altogether while others used it as an archive and stuck to manual tasks resulting in duplication of tasks, which increase the workload of the departments. It also discourages interdepartmental information integration because other departments do not have easy and quick access to information from their production department. This department must share information to other departments through email. It was discovered that some end-users do not undergo formal training that affect their use of the system making it ineffective. Some found that their system was not user-friendly and increased their workload. Recommendations are made to the management of the bakeries on how to make the use of ERP effective for those planning to upgrade their current baking management systems.
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- Date Issued: 2017
Factors affecting a performance management system at South African Airways
- Authors: Qabaka, Brenda
- Date: 2012
- Subjects: South African Airways , Performance standards -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/8360 , vital:26349
- Description: Many organisations are continuously searching for methods which can be used to improve performance. The balanced scorecard is a management system that enables organisations to clarify their vision and strategy and translate them into action. When fully deployed, the balanced scorecard transforms strategic planning from an academic exercise into the nerve centre of an enterprise. A prerequisite for implementing a balanced scorecard is a clear understanding of the organisations vision and strategy. The basis for the vision and the strategy should be the holistic view and the information management receives during systematic strategy work. The research study addresses the integration of South African Airways (SAA) strategy with the performance management system. A comprehensive literature study was performed on performance management and the balanced scorecard. Questionnaires, developed from the literature study, were distributed amongst randomly selected respondents, in order to establish the extent to which South African Airways manages performance. The opinions of the various respondents were compared with the guidelines provided by the literature study in order to identify the best approach of performance measurement to be implemented at South African Airways. The final step of this study entailed the formulation of recommendations. These recommendations are regarded as critical to ensure the successful implementation of a performance management system at South African Airways. The following main recommendations were made: Although the empirical study revealed that South African Airways shares its strategic objectives with its management, it is highly recommended that a balanced scorecard should be used as a measuring approach for performance at South African Airways; Before any organisation can start implementing a balanced scorecard it needs a clear understanding of its vision and strategy. It is the management’s responsibility to define a vision, formulate a strategy and set strategic goals regardless of a balanced scorecard being implemented; The implementation of a balanced scorecard should always be organised as a separate project. Several different procedures describing the building process of a balanced scorecard have been presented. The research shows that, to increase the chance of a successful scorecard implementation, regular feedback must be provided to all employees and managers must hold people accountable for using the system.
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- Date Issued: 2012
The explanations for the lack of parental involvement in school governance: A case study of a junior secondary school in Sisonke District, KwaZulu-Natal
- Authors: Mqatu, Lumkile W
- Date: 2011
- Subjects: Parenting -- School governance
- Language: English
- Type: Thesis , Masters , M Ed
- Identifier: vital:18454 , http://hdl.handle.net/11260/d1007760
- Description: This research project investigates the reasons why parents are not fully involved in school governance of a selected school in the Sisonke District of KwaZulu-Natal. As a professional educator the researcher has noted that within the rural communities, especially those in KwaZulu-Natal, an area which he knows intimately, there is a general lack of involvement on the part of parents in the way in which schools, that are educating their children, are being run. The researcher has observed that the parents‟ overall contact with the school is very limited - often confined to the beginning of the school year. Thereafter the parents withdraw from all matters pertaining to the running of the school, in effect abdicating their contribution to their children‟s education by handing over all responsibility to the teachers. This, in turn, has created a demarcation that has divided the teachers and the parents, with the parents‟ input stopping at the school gate, in a manner of speaking. What should be a combined effort of both parents and teachers to achieve the best possible results for the learners, has become a rift. And, as with all splitting of resources, this has had a negative impact on the functionality of these educational institutions. In order to get insight into the possible reasons why this is as it is, the researcher collected data, primarily interviews with parents, teachers and learners. Observations of governing body meetings, parents meetings and school management meetings were also conducted. In addition to these, minutes of meetings of the school related to other relevant documents, for example, school finance committee meetings, were also examined. The approach used in this study is the qualitative study method. The researcher also tried to determine to what extent, if any, factors such as lack of knowledge, lack of experience in school governance, lack of time, insufficient training to capacitate parents for school governance, low levels of education, lack of communication, no invitations being extended from the principal, and also teachers' and parents‟ attitudes contribute to this serious lack of parental involvement in the governance of this school. Another consideration was whether educators and learners have any knowledge that parents have a right to come to school and assist with the activities in the classroom. In essence, all the research hinged on the core question: „What are the explanations for the lack of parental involvement in public schools?‟ From the data gathered, the researcher then suggests or recommends possible solutions to rectifying what is fundamentally a misunderstanding of responsibilities, in order to propose means to rectify the situation for the future benefit of the learners. It is also recognised that due to potential limitations of the study, further studies on the effects of parental involvement in schools‟ governance may need to be undertaken. To get a clearer representation of the extent and where this impacts on our society as a whole, the researcher suggests further studies to encompass other school models, as well as other schools with different racial and social/economic compositions be undertaken.
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- Date Issued: 2011