The determinants of job satisfaction in the renewable energy sector in South Africa
- Authors: Mienie, Alice
- Date: 2024-04
- Subjects: Job satisfaction -- South Africa , Work ethic -- South Africa , Work -- Psychological aspects
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/65175 , vital:74041
- Description: Small and medium enterprises (SMEs) within South Africa face unique challenges, including the quality of education of prospective employees, ailing educational infrastructure and a lack of financial support. In addition, the COVID-19 pandemic has resulted in the phenomenon, known as the great resignation. During this time a significant number of people quit their jobs, citing various reasons, including poor working conditions, lack of recognition and a toxic work culture. This has highlighted the importance of effective organisational talent management strategies across various industries. The renewable energy sector in South Africa plays a vital role in the government’s National Development Plan 2030, in particular, as it relates to the elimination of poverty. At the same time, employees in all sectors, including the renewable energy sector, are continuously assessing whether their employer is meeting their professional and personal needs. Therefore, ensuring their job satisfaction is a crucial organisational consideration, as job satisfaction has been linked to positive employee outcomes, including motivation, and retention. It is also important for organisations to have a clear idea of the factors that promote job satisfaction. Studies on job satisfaction is limited in the renewable energy sector, specifically in the South African context. For this reason, this study was deemed important in filling this gap. The purpose of this study was to identify the determinants of job satisfaction in an organisation in the renewable energy sector in South Africa. In the past, job satisfaction had been assessed in this organisation using an employee net promotor score (eNPS). It was believed that this measure was limited, as it did not provide an indication of the factors contributing to job satisfaction. A detailed literature review was conducted to understand what job satisfaction entails, the determinants thereof, how it is measured and its impact on , Thesis (MBA) -- Faculty of Business and Economic Sciences, Business School, 2024
- Full Text:
- Date Issued: 2024-04
- Authors: Mienie, Alice
- Date: 2024-04
- Subjects: Job satisfaction -- South Africa , Work ethic -- South Africa , Work -- Psychological aspects
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/65175 , vital:74041
- Description: Small and medium enterprises (SMEs) within South Africa face unique challenges, including the quality of education of prospective employees, ailing educational infrastructure and a lack of financial support. In addition, the COVID-19 pandemic has resulted in the phenomenon, known as the great resignation. During this time a significant number of people quit their jobs, citing various reasons, including poor working conditions, lack of recognition and a toxic work culture. This has highlighted the importance of effective organisational talent management strategies across various industries. The renewable energy sector in South Africa plays a vital role in the government’s National Development Plan 2030, in particular, as it relates to the elimination of poverty. At the same time, employees in all sectors, including the renewable energy sector, are continuously assessing whether their employer is meeting their professional and personal needs. Therefore, ensuring their job satisfaction is a crucial organisational consideration, as job satisfaction has been linked to positive employee outcomes, including motivation, and retention. It is also important for organisations to have a clear idea of the factors that promote job satisfaction. Studies on job satisfaction is limited in the renewable energy sector, specifically in the South African context. For this reason, this study was deemed important in filling this gap. The purpose of this study was to identify the determinants of job satisfaction in an organisation in the renewable energy sector in South Africa. In the past, job satisfaction had been assessed in this organisation using an employee net promotor score (eNPS). It was believed that this measure was limited, as it did not provide an indication of the factors contributing to job satisfaction. A detailed literature review was conducted to understand what job satisfaction entails, the determinants thereof, how it is measured and its impact on , Thesis (MBA) -- Faculty of Business and Economic Sciences, Business School, 2024
- Full Text:
- Date Issued: 2024-04
Assessing the impact of the Employment Equity Act on the employee satisfaction in the manufacturing sector
- Authors: Gina, Mondli
- Date: 2018
- Subjects: Job satisfaction -- South Africa , Employee motivation -- South Africa Labor laws and legislation -- South Africa South Africa -- Employment Equity Act, 1998 , Manufacturing industries -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/30150 , vital:30845
- Description: It has been observed that the workplace environment affects the performance and job satisfaction of employees. Employees are more than the most important asset for an organisation, they play an essential role in current operational performance and future competitive advantage. Employees spend a major part of their life in the organisation within which they work. Managing the diversity of human capital in an organisations is key towards organisational sustainability in the manufacturing sector. The main objective of this study was to determine the degree of employees’ job satisfaction towards the implementation of Employment Equity Act in the manufacturing sector. One of the most important and broad-based challenges currently facing organisations in various sectors is adapting to people who are different. The term used for describing this challenge is workforce diversity. Workforce diversity means that organisations are becoming a more heterogeneous mix of people in terms gender, age, race, ethnicity, and sexual orientation. The main aim of the Employment Equity Act is the creation of a diverse workforce within South African organisations. If the organisation wants to remain competitive in the environment that its operating, it requires an effective management of diversity. The South African manufacturing sector is facing a major challenge regarding the attainment of workforce diversity in terms of implementing Employment Equity Act legislation, hence this study was an exploratory field study with the aim of understanding what impact the implementation of Employment Equity has on the employee job satisfaction in manufacturing sector. The study further investigated whether variables such as, workplace diversity, organisation culture, change management, leadership style and employee engagement do affect employee job satisfaction. A detailed questionnaire was distributed to a convenience sample of employees who are working in the manufacturing organisations. The data collected from this study was analysed by the statistician consultant provided by the Nelson Mandela University. In this iv study, the collected data was analysed using the latest Statistical Package for the Social Sciences (SPSS) which reflects the data as graphical representations. The results of the study revealed that over 60% of organisations in the manufacturing sector, and represented in the study are creating a ‘great place to work’ and their employees are satisfied with their jobs. Although, overall results of the study illustrate that employees in the manufacturing sector are satisfied with their organisations and which results in job satisfaction, an interesting finding was discovered in the study and which might have implications for manufacturing organisations in the way change management processes are carried out. The study findings revealed that the level of involvement as perceived by respondents was limited to adequate information and not necessarily total participation in the decision process. The study recommends that change management processes should include the participation of all employees in the organisation. Conclusions and recommendations were drawn from the literature and the findings of the study.
- Full Text:
- Date Issued: 2018
- Authors: Gina, Mondli
- Date: 2018
- Subjects: Job satisfaction -- South Africa , Employee motivation -- South Africa Labor laws and legislation -- South Africa South Africa -- Employment Equity Act, 1998 , Manufacturing industries -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/30150 , vital:30845
- Description: It has been observed that the workplace environment affects the performance and job satisfaction of employees. Employees are more than the most important asset for an organisation, they play an essential role in current operational performance and future competitive advantage. Employees spend a major part of their life in the organisation within which they work. Managing the diversity of human capital in an organisations is key towards organisational sustainability in the manufacturing sector. The main objective of this study was to determine the degree of employees’ job satisfaction towards the implementation of Employment Equity Act in the manufacturing sector. One of the most important and broad-based challenges currently facing organisations in various sectors is adapting to people who are different. The term used for describing this challenge is workforce diversity. Workforce diversity means that organisations are becoming a more heterogeneous mix of people in terms gender, age, race, ethnicity, and sexual orientation. The main aim of the Employment Equity Act is the creation of a diverse workforce within South African organisations. If the organisation wants to remain competitive in the environment that its operating, it requires an effective management of diversity. The South African manufacturing sector is facing a major challenge regarding the attainment of workforce diversity in terms of implementing Employment Equity Act legislation, hence this study was an exploratory field study with the aim of understanding what impact the implementation of Employment Equity has on the employee job satisfaction in manufacturing sector. The study further investigated whether variables such as, workplace diversity, organisation culture, change management, leadership style and employee engagement do affect employee job satisfaction. A detailed questionnaire was distributed to a convenience sample of employees who are working in the manufacturing organisations. The data collected from this study was analysed by the statistician consultant provided by the Nelson Mandela University. In this iv study, the collected data was analysed using the latest Statistical Package for the Social Sciences (SPSS) which reflects the data as graphical representations. The results of the study revealed that over 60% of organisations in the manufacturing sector, and represented in the study are creating a ‘great place to work’ and their employees are satisfied with their jobs. Although, overall results of the study illustrate that employees in the manufacturing sector are satisfied with their organisations and which results in job satisfaction, an interesting finding was discovered in the study and which might have implications for manufacturing organisations in the way change management processes are carried out. The study findings revealed that the level of involvement as perceived by respondents was limited to adequate information and not necessarily total participation in the decision process. The study recommends that change management processes should include the participation of all employees in the organisation. Conclusions and recommendations were drawn from the literature and the findings of the study.
- Full Text:
- Date Issued: 2018
Happiness in the South African engineering industry
- Authors: Poorun, Andrew
- Date: 2018
- Subjects: Job satisfaction -- South Africa , Engineering -- Employment -- South Africa Corporate culture -- South Africa Happiness -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/23120 , vital:30430
- Description: Happiness, or what is commonly referred to as subjective well-being, is under investigation worldwide across many different sectors as it influences individuals, the organisation and society. Although researchers and lay people often define happiness as life satisfaction or a sense of wellbeing, literature also defines happiness as positive subjective experiences. Research confirms that an increase in individual happiness is advantageous to the individual and it enables societies to function better, thereby supporting the notion to incorporate aspects of happiness when formulating economic policy. Many countries around the world have identified happiness as a key factor influencing economic growth and citizen wellness. Countries are taking steps to measure their success as a society – from not only how much the economy grows – but also from how much their lives are improved, not only from standard of living, but also from quality of life. Engineering is a profession in which scientific knowledge and mathematical ability are practised applying sound judgement to develop ways to benefit humankind. South Africa has a major shortage of qualified engineers. The Engineering Council of South Africa reported that South Africa only has one engineer per 3 166 of the population, whereas other countries like Brazil has 227, Australia has 455 and Chile has 681. The best investment any country can therefore make for its future prospects is in education in the engineering field. It is imperative that people are attracted to engineering careers and that they are retained in this profession. Improving the happiness levels of engineers will assist in the attraction and retention of members in the engineering industry. The purpose of engineering and even other technological sciences is very important for both past and future economic performance. Without the appropriate people in these careers, the economic success, securities and scientific leadership will decrease. Traditional market-based measures alone do not provide an adequate portrayal of quality of life. The focus of economic measurement should change from production toward people’s well-being or happiness. Most happiness research focuses on countries, which enables comparisons. This study focuses on happiness levels of South African engineers. Previous work has explored other professions, such as physiotherapists, veterinarians and employees in the financial sector. The primary data were collected from the sample of 686 engineers by means of an on-line questionnaire. The questionnaire was designed from literature and using extracts from similar happiness studies questionnaires. A pilot study was conducted amongst engineers working in Port Elizabeth, South Africa. An email containing a Universal Resource Link (URL) to the questionnaire was sent to the listed email addresses of the Engineering Council of South Africa. A representative sample of 395 respondents participated in the study who fully completed all sections of the questionnaire. A proposed conceptual model was compiled and tested using exploratory factor analysis, confirmatory factor analysis and structural equation modelling. The results of the study indicate that the factors Workplace influence, workplace relationships, Work-life balance and Purpose load onto the factor, Work Satisfaction. The factors Work satisfaction, Optimism, Leisure, S.A. Pride, Classism and Trust determine the happiness of engineers in South Africa. The results of this study further indicate that engineers in South Africa are generally happy and that they rate workplace relationships highly. Engineers generally have little faith in the government, the South African court system and the South African education system. This study is the first of its kind conducted in South Africa and makes a valuable contribution in understanding the happiness of engineers.
- Full Text:
- Date Issued: 2018
- Authors: Poorun, Andrew
- Date: 2018
- Subjects: Job satisfaction -- South Africa , Engineering -- Employment -- South Africa Corporate culture -- South Africa Happiness -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/23120 , vital:30430
- Description: Happiness, or what is commonly referred to as subjective well-being, is under investigation worldwide across many different sectors as it influences individuals, the organisation and society. Although researchers and lay people often define happiness as life satisfaction or a sense of wellbeing, literature also defines happiness as positive subjective experiences. Research confirms that an increase in individual happiness is advantageous to the individual and it enables societies to function better, thereby supporting the notion to incorporate aspects of happiness when formulating economic policy. Many countries around the world have identified happiness as a key factor influencing economic growth and citizen wellness. Countries are taking steps to measure their success as a society – from not only how much the economy grows – but also from how much their lives are improved, not only from standard of living, but also from quality of life. Engineering is a profession in which scientific knowledge and mathematical ability are practised applying sound judgement to develop ways to benefit humankind. South Africa has a major shortage of qualified engineers. The Engineering Council of South Africa reported that South Africa only has one engineer per 3 166 of the population, whereas other countries like Brazil has 227, Australia has 455 and Chile has 681. The best investment any country can therefore make for its future prospects is in education in the engineering field. It is imperative that people are attracted to engineering careers and that they are retained in this profession. Improving the happiness levels of engineers will assist in the attraction and retention of members in the engineering industry. The purpose of engineering and even other technological sciences is very important for both past and future economic performance. Without the appropriate people in these careers, the economic success, securities and scientific leadership will decrease. Traditional market-based measures alone do not provide an adequate portrayal of quality of life. The focus of economic measurement should change from production toward people’s well-being or happiness. Most happiness research focuses on countries, which enables comparisons. This study focuses on happiness levels of South African engineers. Previous work has explored other professions, such as physiotherapists, veterinarians and employees in the financial sector. The primary data were collected from the sample of 686 engineers by means of an on-line questionnaire. The questionnaire was designed from literature and using extracts from similar happiness studies questionnaires. A pilot study was conducted amongst engineers working in Port Elizabeth, South Africa. An email containing a Universal Resource Link (URL) to the questionnaire was sent to the listed email addresses of the Engineering Council of South Africa. A representative sample of 395 respondents participated in the study who fully completed all sections of the questionnaire. A proposed conceptual model was compiled and tested using exploratory factor analysis, confirmatory factor analysis and structural equation modelling. The results of the study indicate that the factors Workplace influence, workplace relationships, Work-life balance and Purpose load onto the factor, Work Satisfaction. The factors Work satisfaction, Optimism, Leisure, S.A. Pride, Classism and Trust determine the happiness of engineers in South Africa. The results of this study further indicate that engineers in South Africa are generally happy and that they rate workplace relationships highly. Engineers generally have little faith in the government, the South African court system and the South African education system. This study is the first of its kind conducted in South Africa and makes a valuable contribution in understanding the happiness of engineers.
- Full Text:
- Date Issued: 2018
The relationship between authentic leadership and employee performance
- Authors: Petzer, Liane
- Date: 2018
- Subjects: Authentic leadership , Positive psychology , Employee motivation -- South Africa , Employees -- Attitudes , Job satisfaction -- South Africa , Employees -- Rating of -- South Africa , Financial services industry -- South Africa
- Language: English
- Type: text , Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10962/59467 , vital:27613
- Description: The impact of a leader on his or her followers has been a topic of much research and therefore organizations, including the financial services sector in South Africa, are placing more and more emphasis on what this leadership construct looks like. Research suggests that Authentic Leadership might be a new kind of leadership approach that the world is looking for. This study aims to establish the possible relationship between an authentic leader and the impact the leader’s behaviour has on the performance of his or her employee. The study further attempts to establish if satisfaction can play a mediating role in the relationship between authentic leadership and the performance of an employee. The research used two established research instruments, namely the Authentic Leadership Questionnaire (ALQ), as well as a section of Freese and Schalk’s (2008) psychological contract questionnaire relating to satisfaction specifically. Respondents were also requested to indicate their most recent performance rating. The study was conducted within the financial sector based in the Eastern and Southern Cape with a total population of 1077 employees across all business units, job grades, race, age, education and gender. The study established a significant positive relationship between authentic leadership and employee performance. A further significant positive relationship was established between authentic leadership and satisfaction. However, no relationship could be established between satisfaction and performance, thereby indicating that satisfaction was not a mediator of the relationship between authentic leadership and employee performance. In conclusion, recommendations for management practice and for further research are made.
- Full Text:
- Date Issued: 2018
- Authors: Petzer, Liane
- Date: 2018
- Subjects: Authentic leadership , Positive psychology , Employee motivation -- South Africa , Employees -- Attitudes , Job satisfaction -- South Africa , Employees -- Rating of -- South Africa , Financial services industry -- South Africa
- Language: English
- Type: text , Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10962/59467 , vital:27613
- Description: The impact of a leader on his or her followers has been a topic of much research and therefore organizations, including the financial services sector in South Africa, are placing more and more emphasis on what this leadership construct looks like. Research suggests that Authentic Leadership might be a new kind of leadership approach that the world is looking for. This study aims to establish the possible relationship between an authentic leader and the impact the leader’s behaviour has on the performance of his or her employee. The study further attempts to establish if satisfaction can play a mediating role in the relationship between authentic leadership and the performance of an employee. The research used two established research instruments, namely the Authentic Leadership Questionnaire (ALQ), as well as a section of Freese and Schalk’s (2008) psychological contract questionnaire relating to satisfaction specifically. Respondents were also requested to indicate their most recent performance rating. The study was conducted within the financial sector based in the Eastern and Southern Cape with a total population of 1077 employees across all business units, job grades, race, age, education and gender. The study established a significant positive relationship between authentic leadership and employee performance. A further significant positive relationship was established between authentic leadership and satisfaction. However, no relationship could be established between satisfaction and performance, thereby indicating that satisfaction was not a mediator of the relationship between authentic leadership and employee performance. In conclusion, recommendations for management practice and for further research are made.
- Full Text:
- Date Issued: 2018
A comparative study on Staff Retention in South Africa’s multinational banking corporations and micro-lenders
- Carolus, Chris Mario Periandros
- Authors: Carolus, Chris Mario Periandros
- Date: 2017-04
- Subjects: Employee retention -- South Africa , Employee motivation -- South Africa , Job satisfaction -- South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/66434 , vital:75319
- Description: The financial industry has changed rapidly over the past decade with competition being ferocious in the South African market. Traditionally most competition was among the four major banks, being ABSA, Nedbank, First National Bank and Standard Bank; however various small to medium micro-lenders, such as Capitec Bank, have grown more rapidly than the four major banks. These are the banks against which Multinational Corporations compete for products, services as well as employees. Staff employed in sales plays a critical role in any organisation and once that person leaves the organisation, productivity levels are set to be impacted along with margins on which banks are competing. It is thus of great importance for banks to pay close attention to staff retention in their respective organisations. Employees are viewed as the most important resource within any business, as firms are set to ensure a competitive advantage to remain profitable and cope with adversities that the global economy might present. The objective of this research was to establish whether the aspects of staff retention in Multinational Banking Corporations in South Africa differ from Micro- lenders locally. To ensure the objective was achieved, a literature review was conducted to understand the concepts that influence aspects of staff retention. Secondly, based on these aspects, a quantitative questionnaire was designed to obtain staff responses to the aspects of staff retention. The primary findings from the study indicate that the aspects of staff retention do indeed differ between Micro-lenders and Multinational Banking Corporations. Some of the main differences that were uncovered by the study occurred around transparency from leadership, lack of ability to develop talent and working conditions. Overall most respondents from Micro-lenders appear to be happier than respondents in Multinational Banking Corporations. The above factors are set to contribute significantly towards staff retention challenges for Multinational Banking Corporations, where employees are more disengaged, and that influences productivity negatively. , Thesis (MBA) -- Faculty of Business and Economic Sciences, Business School, 2017
- Full Text:
- Date Issued: 2017-04
- Authors: Carolus, Chris Mario Periandros
- Date: 2017-04
- Subjects: Employee retention -- South Africa , Employee motivation -- South Africa , Job satisfaction -- South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/66434 , vital:75319
- Description: The financial industry has changed rapidly over the past decade with competition being ferocious in the South African market. Traditionally most competition was among the four major banks, being ABSA, Nedbank, First National Bank and Standard Bank; however various small to medium micro-lenders, such as Capitec Bank, have grown more rapidly than the four major banks. These are the banks against which Multinational Corporations compete for products, services as well as employees. Staff employed in sales plays a critical role in any organisation and once that person leaves the organisation, productivity levels are set to be impacted along with margins on which banks are competing. It is thus of great importance for banks to pay close attention to staff retention in their respective organisations. Employees are viewed as the most important resource within any business, as firms are set to ensure a competitive advantage to remain profitable and cope with adversities that the global economy might present. The objective of this research was to establish whether the aspects of staff retention in Multinational Banking Corporations in South Africa differ from Micro- lenders locally. To ensure the objective was achieved, a literature review was conducted to understand the concepts that influence aspects of staff retention. Secondly, based on these aspects, a quantitative questionnaire was designed to obtain staff responses to the aspects of staff retention. The primary findings from the study indicate that the aspects of staff retention do indeed differ between Micro-lenders and Multinational Banking Corporations. Some of the main differences that were uncovered by the study occurred around transparency from leadership, lack of ability to develop talent and working conditions. Overall most respondents from Micro-lenders appear to be happier than respondents in Multinational Banking Corporations. The above factors are set to contribute significantly towards staff retention challenges for Multinational Banking Corporations, where employees are more disengaged, and that influences productivity negatively. , Thesis (MBA) -- Faculty of Business and Economic Sciences, Business School, 2017
- Full Text:
- Date Issued: 2017-04
Employee happiness in general motors
- Authors: Cooper, Julian
- Date: 2016
- Subjects: Job satisfaction -- South Africa , Corporate culture -- South Africa , Happiness -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/4365 , vital:20590
- Description: Happiness is essentially the degree to which you find and judge your existence as favourable, in addition to an enduring, psychological feeling of contentment. In the hedonic view, happiness is pleasant feelings and favourable judgements, while the contrasting eudaimonic view describes it as doing what is morally right, what is righteous, that will enhance growth and that is meaningful to an individual. Both these views contribute to the overall happiness of an individual. People that are pleased with their lives usually experience greater satisfaction in their jobs. This is in line with the literature as happiness is positively correlated with job satisfaction, which suggests that a happy employee will most likely result in one that is satisfied with his/her job. In addition, happiness is correlated with evidence of success in the workplace and can increase an employee’s effectiveness at work. It is, therefore, essential that organisations identify the factors which influence employee happiness in order to enhance its cultural value-offering for employees and, in turn, increase their levels of job satisfaction. Job satisfaction is essentially the degree to which a person enjoys his/her job. It is the positive emotional state resulting from the evaluation of one’s work experience. This has profitable outcomes such as improved work performance. Furthermore, people who experience satisfaction in their jobs are better ambassadors for their organisation, demonstrate greater commitment, are more engaged and perform better within the organisation than their unhappy peers. Job satisfaction can be deemed an attitude. It is therefore important to understand the dimensions of the job, which are complex and interrelated in nature, in order to understand job attitudes. Organisational culture has been shown to influence the attitude and behaviour of employees through shared values and beliefs in the organisation. It is for this reason that there is a significant need to determine the factors in organisational culture that influence employee happiness and, in turn, job satisfaction. An organisation’s employees, through their participation and commitment, can be regarded as the most important source of success for the organisation. Organisational culture can therefore, greatly influence the efficiency and effectiveness of an organisation through its employees. Moreover, the culture of an organisation has a significant influence on the commitment and satisfaction of its employees. It inspires employees not only to feel committed to the organisation but also to perform well. The correlation between organisational culture and job satisfaction have been examined by various authors in the literature. All of these authors found a positive relationship between the two concepts. These conclusions show that the culture of an organisation can actually influence an employee’s job satisfaction and therefore his/her happiness. This research investigates the cultural value-offering of General Motors South Africa (GMSA) and its alignment to the needs of its employees. Until the end of 2012, an employee needs-analysis regarding employee happiness and his/her job satisfaction, was non-existent in the organisation. Towards the end of 2012 the organisation introduced a “Workplace of Choice” survey to perform an employee needs-analysis in order to investigate if there was a difference between employee needs and the organisation’s cultural value-offering. Another “Workplace of Choice” survey followed in 2014. This, however, was performed with the staff employees only and not with the hourly employees. Many organisations neglect to analyse the workplace needs of their employees to ensure that the organisation fully understands and is able to satisfy or accommodate these needs. Understanding employee needs is crucial to an organisation’s success. It is therefore important that the organisation investigates the employee needs to be able to align them with the cultural value-offering of the organisation. The purpose of this study is to advance the current understanding of Employee Happiness in the workplace by conducting a systematic analysis of the factors in Organisational Culture that influence Employee Happiness and, in turn, their Job Satisfaction in GMSA.
- Full Text:
- Date Issued: 2016
- Authors: Cooper, Julian
- Date: 2016
- Subjects: Job satisfaction -- South Africa , Corporate culture -- South Africa , Happiness -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/4365 , vital:20590
- Description: Happiness is essentially the degree to which you find and judge your existence as favourable, in addition to an enduring, psychological feeling of contentment. In the hedonic view, happiness is pleasant feelings and favourable judgements, while the contrasting eudaimonic view describes it as doing what is morally right, what is righteous, that will enhance growth and that is meaningful to an individual. Both these views contribute to the overall happiness of an individual. People that are pleased with their lives usually experience greater satisfaction in their jobs. This is in line with the literature as happiness is positively correlated with job satisfaction, which suggests that a happy employee will most likely result in one that is satisfied with his/her job. In addition, happiness is correlated with evidence of success in the workplace and can increase an employee’s effectiveness at work. It is, therefore, essential that organisations identify the factors which influence employee happiness in order to enhance its cultural value-offering for employees and, in turn, increase their levels of job satisfaction. Job satisfaction is essentially the degree to which a person enjoys his/her job. It is the positive emotional state resulting from the evaluation of one’s work experience. This has profitable outcomes such as improved work performance. Furthermore, people who experience satisfaction in their jobs are better ambassadors for their organisation, demonstrate greater commitment, are more engaged and perform better within the organisation than their unhappy peers. Job satisfaction can be deemed an attitude. It is therefore important to understand the dimensions of the job, which are complex and interrelated in nature, in order to understand job attitudes. Organisational culture has been shown to influence the attitude and behaviour of employees through shared values and beliefs in the organisation. It is for this reason that there is a significant need to determine the factors in organisational culture that influence employee happiness and, in turn, job satisfaction. An organisation’s employees, through their participation and commitment, can be regarded as the most important source of success for the organisation. Organisational culture can therefore, greatly influence the efficiency and effectiveness of an organisation through its employees. Moreover, the culture of an organisation has a significant influence on the commitment and satisfaction of its employees. It inspires employees not only to feel committed to the organisation but also to perform well. The correlation between organisational culture and job satisfaction have been examined by various authors in the literature. All of these authors found a positive relationship between the two concepts. These conclusions show that the culture of an organisation can actually influence an employee’s job satisfaction and therefore his/her happiness. This research investigates the cultural value-offering of General Motors South Africa (GMSA) and its alignment to the needs of its employees. Until the end of 2012, an employee needs-analysis regarding employee happiness and his/her job satisfaction, was non-existent in the organisation. Towards the end of 2012 the organisation introduced a “Workplace of Choice” survey to perform an employee needs-analysis in order to investigate if there was a difference between employee needs and the organisation’s cultural value-offering. Another “Workplace of Choice” survey followed in 2014. This, however, was performed with the staff employees only and not with the hourly employees. Many organisations neglect to analyse the workplace needs of their employees to ensure that the organisation fully understands and is able to satisfy or accommodate these needs. Understanding employee needs is crucial to an organisation’s success. It is therefore important that the organisation investigates the employee needs to be able to align them with the cultural value-offering of the organisation. The purpose of this study is to advance the current understanding of Employee Happiness in the workplace by conducting a systematic analysis of the factors in Organisational Culture that influence Employee Happiness and, in turn, their Job Satisfaction in GMSA.
- Full Text:
- Date Issued: 2016
Relationships between psychological capital, work engagement and organisational citizenship behaviour in South African automative dealerships
- Authors: Harris, Chantel
- Date: 2012
- Subjects: Work -- Psychological aspects , Employee motivation , Job satisfaction -- South Africa , Organizational behavior , Automobile industry and trade
- Language: English
- Type: Thesis , Doctoral , DCom
- Identifier: vital:9395 , http://hdl.handle.net/10948/d1008059 , Work -- Psychological aspects , Employee motivation , Job satisfaction -- South Africa , Organizational behavior , Automobile industry and trade
- Description: Psychological capital (PsyCap), work engagement (WE) and organisational citizenship behaviour (OCB) are all positive constructs which research has indicated will have a positive impact on the bottom line. In light of Positive Organisational Behaviour, this has become increasingly important, particularly in the service industry where good service leads to satisfied customers and ultimately repeat purchases. This research took on the form of a cross- sectional design, using a composite questionnaire to measure PsyCap, WE and OCB. This was a self-report electronic questionnaire which was distributed via email to customer service representatives (N=276) from a national automotive company with dealerships in Gauteng and the Western Cape. The measurement models were revalidated for the South African sample of customer service representatives through conducting Exploratory Factor Analysis. PsyCap remained a four-factor structure, however lost items in the elimination process. Both the UWES and OCB instruments lost items and became two-factor structures. This makes the notion that these instruments are portable to the South African situation questionable. To confirm these structures, item parcelling was utilised and Confirmatory Factor Analysis was conducted. The results indicated that the new measurement models were better suited to the South African sample. Demographic groups had significant differences in the means for PsyCap, WE and OCB. Further to this, relationships between the constructs were tested through multiple regression and structural equation modeling. The most significant relationship was found between PsyCap and work engagement. Finally, PsyCap (barring optimism) and WE were found to load onto a single factor when testing for factorial independence, while OCB came out as a separate factor.
- Full Text:
- Date Issued: 2012
- Authors: Harris, Chantel
- Date: 2012
- Subjects: Work -- Psychological aspects , Employee motivation , Job satisfaction -- South Africa , Organizational behavior , Automobile industry and trade
- Language: English
- Type: Thesis , Doctoral , DCom
- Identifier: vital:9395 , http://hdl.handle.net/10948/d1008059 , Work -- Psychological aspects , Employee motivation , Job satisfaction -- South Africa , Organizational behavior , Automobile industry and trade
- Description: Psychological capital (PsyCap), work engagement (WE) and organisational citizenship behaviour (OCB) are all positive constructs which research has indicated will have a positive impact on the bottom line. In light of Positive Organisational Behaviour, this has become increasingly important, particularly in the service industry where good service leads to satisfied customers and ultimately repeat purchases. This research took on the form of a cross- sectional design, using a composite questionnaire to measure PsyCap, WE and OCB. This was a self-report electronic questionnaire which was distributed via email to customer service representatives (N=276) from a national automotive company with dealerships in Gauteng and the Western Cape. The measurement models were revalidated for the South African sample of customer service representatives through conducting Exploratory Factor Analysis. PsyCap remained a four-factor structure, however lost items in the elimination process. Both the UWES and OCB instruments lost items and became two-factor structures. This makes the notion that these instruments are portable to the South African situation questionable. To confirm these structures, item parcelling was utilised and Confirmatory Factor Analysis was conducted. The results indicated that the new measurement models were better suited to the South African sample. Demographic groups had significant differences in the means for PsyCap, WE and OCB. Further to this, relationships between the constructs were tested through multiple regression and structural equation modeling. The most significant relationship was found between PsyCap and work engagement. Finally, PsyCap (barring optimism) and WE were found to load onto a single factor when testing for factorial independence, while OCB came out as a separate factor.
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- Date Issued: 2012
An investigation into work-family conflict in females occupying lower-level jobs
- Authors: Reddy, Koovesheni
- Date: 2010
- Subjects: Work and family -- South Africa -- Psychological aspects , Job stress -- South Africa , Job satisfaction -- South Africa , Role conflict , Women employees -- South Africa , Low-income single mothers -- South Africa
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:9401 , http://hdl.handle.net/10948/1201 , Work and family -- South Africa -- Psychological aspects , Job stress -- South Africa , Job satisfaction -- South Africa , Role conflict , Women employees -- South Africa , Low-income single mothers -- South Africa
- Description: The study focused on work-family conflict among females occupying lower level jobs. A quantitative research methodology was conducted on a sample of (N=144) females working on the assembly line in two private sector organisations. The research instrument was a questionnaire comprising six parts. The variables were measured under four categories: work-family conflict, job demands, perceived organisational support and job self-efficacy. Descriptive statistics were used to analyse and interpret the data. A comparative study was done between Hesto and Alpha pharmaceutical employees and it was found that Hesto employees experience greater work-family conflict, job demands, perceived organisational support and job self-efficacy. The correlation results of the study showed that a significant negative relationship exists between perceived organisation support and work-family conflict. There was a weak positive relationship between perceived organisational support and job self-efficacy. Work demands was found to be positively and significantly related to work-family conflict. There was a significant negative relationship between perceived organisational support and work demand. A significant negative relationship was found between job self-efficacy and work-family conflict. Based on these results recommendations were made on how South African companies can help reduce work-family conflict.
- Full Text:
- Date Issued: 2010
- Authors: Reddy, Koovesheni
- Date: 2010
- Subjects: Work and family -- South Africa -- Psychological aspects , Job stress -- South Africa , Job satisfaction -- South Africa , Role conflict , Women employees -- South Africa , Low-income single mothers -- South Africa
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:9401 , http://hdl.handle.net/10948/1201 , Work and family -- South Africa -- Psychological aspects , Job stress -- South Africa , Job satisfaction -- South Africa , Role conflict , Women employees -- South Africa , Low-income single mothers -- South Africa
- Description: The study focused on work-family conflict among females occupying lower level jobs. A quantitative research methodology was conducted on a sample of (N=144) females working on the assembly line in two private sector organisations. The research instrument was a questionnaire comprising six parts. The variables were measured under four categories: work-family conflict, job demands, perceived organisational support and job self-efficacy. Descriptive statistics were used to analyse and interpret the data. A comparative study was done between Hesto and Alpha pharmaceutical employees and it was found that Hesto employees experience greater work-family conflict, job demands, perceived organisational support and job self-efficacy. The correlation results of the study showed that a significant negative relationship exists between perceived organisation support and work-family conflict. There was a weak positive relationship between perceived organisational support and job self-efficacy. Work demands was found to be positively and significantly related to work-family conflict. There was a significant negative relationship between perceived organisational support and work demand. A significant negative relationship was found between job self-efficacy and work-family conflict. Based on these results recommendations were made on how South African companies can help reduce work-family conflict.
- Full Text:
- Date Issued: 2010
Challenges facing women workers locally and internationally
- Authors: Mbude, Lungi
- Date: 1997-12-05
- Subjects: Women employees -- South Africa , Woman, Black -- Employment -- South Africa , Quality of life , Job satisfaction -- South Africa , Organisational behaviour -- South Africa
- Language: English
- Type: text , pamphlet
- Identifier: http://hdl.handle.net/10962/111118 , vital:33382
- Description: The majority of women in the world - women workers - have not only suffered from exploitation by the bosses, they also face oppression as women in society and from their husbands and partners at home. According to the 1996 Human Development Report, of the 1.3 billion people living in poverty in the world, 70% are women. Twice as many women as men cannot read or write, and girls are 60% of the 130 million children who have no access to primary education. Women produce half of the world’s food but own around 1% of the world’s land. The number of rural women living in poverty has increased by 50% in the last twenty years, compared to 3% for men. Women also represent the highest percentage of the unemployed. The problems of women workers are not personal, individual problems. They are social problems which women suffer as members of this society, as workers and as women. So, if we want to address and work towards solving women workers’ problems, we have to tackle them as part of the problems of the whole society.
- Full Text:
- Date Issued: 1997-12-05
- Authors: Mbude, Lungi
- Date: 1997-12-05
- Subjects: Women employees -- South Africa , Woman, Black -- Employment -- South Africa , Quality of life , Job satisfaction -- South Africa , Organisational behaviour -- South Africa
- Language: English
- Type: text , pamphlet
- Identifier: http://hdl.handle.net/10962/111118 , vital:33382
- Description: The majority of women in the world - women workers - have not only suffered from exploitation by the bosses, they also face oppression as women in society and from their husbands and partners at home. According to the 1996 Human Development Report, of the 1.3 billion people living in poverty in the world, 70% are women. Twice as many women as men cannot read or write, and girls are 60% of the 130 million children who have no access to primary education. Women produce half of the world’s food but own around 1% of the world’s land. The number of rural women living in poverty has increased by 50% in the last twenty years, compared to 3% for men. Women also represent the highest percentage of the unemployed. The problems of women workers are not personal, individual problems. They are social problems which women suffer as members of this society, as workers and as women. So, if we want to address and work towards solving women workers’ problems, we have to tackle them as part of the problems of the whole society.
- Full Text:
- Date Issued: 1997-12-05
Employee attitudes in a South African metropole post-implementation of the 2010 wage curve collective agreement
- Authors: Somgede-Tshikila, Pateka
- Subjects: Job satisfaction -- South Africa , Organizational commitment -- South Africa , Collective labor agreements -- South Africa
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:9436 , http://hdl.handle.net/10948/d1020901
- Description: The study will investigate how the workers of Ekurhuleni Metropolitan Municipality in the Department of Roads and Stormwater (Eastern region) feel about their jobs in terms of job satisfaction. Furthermore, the study will investigate how they feel about commitment to the union, commitment to the organisation, and management satisfaction during and after the implementation of job task levels, which was the result of the wage curve agreement that was signed in 2010 and implemented in 2011.The first objective of the study is to describe the collective agreements that were signed in 2010 as a result of a need to categorise municipalities and evaluate jobs, and the consequences of the collective agreements on employees through the study of documents supplemented by interviews and questionnaires. The second objective is to investigate if there has been a change in attitudes of the employees in the Roads and Stormwater Department of the Ekurhuleni Metropolitan Municipality after the implementation of the wage curve agreement. There are six research questions; two relate to the first objective, and these are (a) what was the nature of the wage curve and job evaluation collective agreement? and(b) what were the consequences of the implementation of the wage curve and job evaluation collective agreement of the employees of the Ekurhuleni Metropolitan Municipality? The other four questions related to the second objective, which led to the following research questions related to the attitudes of the employees and the change in these attitudes after the implementation of the collective agreement. These four questions were (a) what was the change in employee attitudes post the introduction of the wage curve? in particular, the attitudes of organisational commitment, job satisfaction, management satisfaction and union commitment, (b) what is the relationship between the sub-groups and employee attitudes pre the wage curve agreement implementation?(c) what is the relationship between sub-groups and employee attitudes post the wage curve agreement implementation? (d) what is the relationship between the sub-groups and the change in employee attitudes pre and post the wage curve agreement implementation? Quantitative and qualitative research methods were used in the study to analyse the strike process and to understand and describe the attitudes of all the participants in relation to the four constructs provided by Chaulk and Brown (2008). Self-administered questionnaires will be given to participants, and there will be face-to-face interviews with the union officials and management. The findings relating to the first objective indicate that the employees were unhappy with the implementation of the wage curve collective agreement. The second objective showed that the changes in the attitudes of employees after the implementation of the job evaluation and wage curve collective agreement were negative and that there was a significant decrease in the level of organisational commitment, job satisfaction, union commitment and management satisfaction after the implementation.
- Full Text:
- Authors: Somgede-Tshikila, Pateka
- Subjects: Job satisfaction -- South Africa , Organizational commitment -- South Africa , Collective labor agreements -- South Africa
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:9436 , http://hdl.handle.net/10948/d1020901
- Description: The study will investigate how the workers of Ekurhuleni Metropolitan Municipality in the Department of Roads and Stormwater (Eastern region) feel about their jobs in terms of job satisfaction. Furthermore, the study will investigate how they feel about commitment to the union, commitment to the organisation, and management satisfaction during and after the implementation of job task levels, which was the result of the wage curve agreement that was signed in 2010 and implemented in 2011.The first objective of the study is to describe the collective agreements that were signed in 2010 as a result of a need to categorise municipalities and evaluate jobs, and the consequences of the collective agreements on employees through the study of documents supplemented by interviews and questionnaires. The second objective is to investigate if there has been a change in attitudes of the employees in the Roads and Stormwater Department of the Ekurhuleni Metropolitan Municipality after the implementation of the wage curve agreement. There are six research questions; two relate to the first objective, and these are (a) what was the nature of the wage curve and job evaluation collective agreement? and(b) what were the consequences of the implementation of the wage curve and job evaluation collective agreement of the employees of the Ekurhuleni Metropolitan Municipality? The other four questions related to the second objective, which led to the following research questions related to the attitudes of the employees and the change in these attitudes after the implementation of the collective agreement. These four questions were (a) what was the change in employee attitudes post the introduction of the wage curve? in particular, the attitudes of organisational commitment, job satisfaction, management satisfaction and union commitment, (b) what is the relationship between the sub-groups and employee attitudes pre the wage curve agreement implementation?(c) what is the relationship between sub-groups and employee attitudes post the wage curve agreement implementation? (d) what is the relationship between the sub-groups and the change in employee attitudes pre and post the wage curve agreement implementation? Quantitative and qualitative research methods were used in the study to analyse the strike process and to understand and describe the attitudes of all the participants in relation to the four constructs provided by Chaulk and Brown (2008). Self-administered questionnaires will be given to participants, and there will be face-to-face interviews with the union officials and management. The findings relating to the first objective indicate that the employees were unhappy with the implementation of the wage curve collective agreement. The second objective showed that the changes in the attitudes of employees after the implementation of the job evaluation and wage curve collective agreement were negative and that there was a significant decrease in the level of organisational commitment, job satisfaction, union commitment and management satisfaction after the implementation.
- Full Text:
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