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A methodology for modernising legacy web applications: subtitle if needed. If no subtitle follow instructions in manual

  • Authors: Malgraff, Maxine
  • Date: 2024-04
  • Subjects: Management information systems , Information technology , Application software -- Development
  • Language: English
  • Type: Master's theses , text
  • Identifier: http://hdl.handle.net/10948/64148 , vital:73657
  • Description: One problem faced in the Information Systems domain is that of poorly maintained, poorly documented, and/or unmanageable systems, known as Legacy Information Systems (LISs). As a result of the everchanging web development landscape, web applications have also become susceptible to the challenges faced in keeping up with technological advances, and older applications are starting to display the characteristics of becoming Legacy Web Applications (LWAs). As retaining business process support and meeting business requirements is often necessary, one method of recovering vital LWAs is to modernise them. System modernisation aims to recover business knowledge and provide an enhanced system that overcomes the problems plagued by LISs. When planning to modernise an LWA, guidance and support are essential to ensure that the modernisation exercise is performed efficiently and effectively. Modernisation methodologies can provide this required guidance and support as they provide models, tools and techniques that serve as guiding principles for the modernisation process. Although many modernisation methodologies exist, very few offer a comprehensive approach to modernisation that provides guidelines for each modernisation phase, tools to assist in the modernisation and techniques that can be used throughout. Existing methodologies also do not cater for cases that include both the LWA and migration to modernised web-specific environments. This research study aimed to investigate modernisation methodologies and identify which methodologies, or parts thereof, could be adapted for modernising LWAs. Existing methodologies were analysed and compared using the definition of a methodology, as well as other factors that improve the modernisation process. Modernisation case studies were reviewed to identify lessons learned from these studies so that these could be considered when planning an LWA modernisation. The ARTIST methodology was the most comprehensive modernisation methodology identified from those researched and was selected as the most appropriate methodology for modernising an LWA. ARTIST was modified to the mARTIST methodology to cater for web-based environments.mARTIST was used to modernise an existing LWA, called OldMax, at an automotive manufacturer, anonymously referred to as AutoCo, to determine its ability to support the modernisation of LWAs. Additional tools and evaluation methods were also investigated and used in place of those recommended by ARTIST, where deemed appropriate for the modernisation of OldMax. Limitations set by AutoCo on the hosting and technical environments for the modernised application also required ARTIST to be adapted to better suit the use case. The steps taken during this modernisation were documented and reported on to highlight the effectiveness of mARTIST and the tools used. The result of this modernisation was that the modernised web application, ModMax, was evaluated to determine the success of the modernisation. The modernisation of OldMax to ModMax, using the mARTIST methodology, was found to be successful based on the criteria set by the ARTIST methodology. Based on this, mARTIST can successfully be used for the modernisation of LWAs. To support future modernisations, an evaluation method for determining technical feasibility was developed for LWA, and alternate tools that could be used throughout modernisation exercises were recommended. , Thesis (MSc) -- Faculty of Science, School of Computer Science, Mathematics, Physics and Statistics, 2024
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  • Date Issued: 2024-04

The moderation and mediation influence of dynamic capabilities and decision-making dimensions on South African family business performance

  • Authors: Pike-Bowles, Angela https://orcid.org/0000-0003-4811-0455
  • Date: 2023-07
  • Subjects: Family-owned business enterprises -- South Africa -- Decision making , Family-owned business enterprises -- Succession -- South Africa , Management information systems
  • Language: English
  • Type: Doctoral theses , text
  • Identifier: http://hdl.handle.net/10353/28684 , vital:74499
  • Description: Family businesses are fundamental for any world economy where they contribute significantly to economic prosperity. However, family firms are faced with new obstacles that are directly affecting their business performance due to the current economic uncertainties and the rapidly changing environments. The implementation of dynamic capabilities is a fundamental strategic tool family firms can exercise to improve their competitive advantage. Although family business research has proliferated over the last 10 years, there are few studies in South Africa investigating the extent to which dynamic capabilities influence family business performance. This study, therefore, had a primary objective to investigate the determinants of family business performance and the role that dynamic capabilities play as mediators and moderators. Studying such a research theme has not received sufficient attention within the family business field, which emphasises the need for such a topic to be investigated. The independent variables for the study entailed dynamic capabilities and decision-making constructs while the dependent variable comprised family business performance. Consequently, the mediating variables included strategic foresight, strategic flexibility, and strategic creativity while the moderating variables included strategic creativity and strategic flexibility. This investigation followed a quantitative methodological logic by employing the questionnaire as the research instrument. In total, 347 family business managers and owners from the eight districts of the Eastern Cape participated in the study. The family businesses were accessed through a convenience sampling technique to identify if their business suited the inclusion criteria of the study. Data analysis was executed through SPSS where the moderation-mediation analysis followed the Hayes process macro through multiple regression analysis. The research findings revealed that there is both a significant positive and mediation relationship between the dynamic capabilities constructs entailing environmental scanning, scenario planning, knowledge creation, culture, and formal organisation with the decision-making constructs of strategic foresight, flexibility, and creativity with family business performance. Interestingly, a moderation relationship does not exist between these constructs and the strategic foresight of the family firm. However, a moderation relationship does exist between the dynamic capabilities constructs of knowledge creation and culture and strategic foresight when moderated by strategic creativity. Thus, family business performance is positively influenced by the said dynamic capabilities and decision-making constructs. The results ultimately provided implications for family businesses with practical advice on the successful implementation and monitoring of dynamic capabilities and decisionmaking in the family business. Lastly, this study makes recommendations for family and non-family business owners, government, and academics. These recommendations entail family businesses implementing a lucrative dynamic capability model to improve family business performance in the context of South Africa. , Thesis (PhD) -- Faculty of Management and Commerce, 2023
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  • Date Issued: 2023-07

Intellectual capital, organisation capabilities and business performance among small businesses

  • Authors: Stamper, Sakhumzi https://orcid.org/0000-0002-2781-2944
  • Date: 2022-01
  • Subjects: Small business -- Technological innovations , Performance technology , Management information systems
  • Language: English
  • Type: Doctoral theses , text
  • Identifier: http://hdl.handle.net/10353/28861 , vital:75152
  • Description: This study was aimed at testing an intellectual capital-structural model and ascertaining the role of organisational capabilities on business performance in ICT-based small businesses in South Africa. The extant literature indicated that intellectual capital is a knowledge-related intangible assets which is rooted in an organisation that comprises intellectual property, intellectual competences and intellectual resources. Theoretically, the relationship between organisational knowledge and business performance is embedded in organisational learning because a lot of small businesses gain more knowledge from customers for the purposes of improving their sales and profits. The study used a quantitative approach and it was conducted on 261 owners/ managers of ICT-small businesses using a convenience sampling method. The data was collected using a structured questionnaire and also structural equation modelling (SEM) and confirmatory factor analysis (CFA) tools for data analysis and testing relationships between variables were used. The study revealed that there is a significant positive relationship between knowledge management capability and human capital. Additionally, the study discovered that innovation capability and business performance had a significant positive relationship. The study also revealed and confirmed that intellectual capital mediates the relationship between learning capability and business performance. Both the measurement and structural model fit indices showed reasonable goodness of fit indices. The findings of the study contributed to the literature of intellectual capital by providing empirical evidence on the relationship between organisational capabilities and performance. Together, the insights from this research underscored the importance of managing IC effectively with its components and prioritising the value of OC in order to comprehend the necessity for optimising firm performance. Lastly, this was the first study to test the mediating role of intellectual capital in the relationship between organisational capability and performance on ICT-based small businesses in a developing country. , Thesis (DBM) -- Faculty of Management and Commerce, 2022
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  • Date Issued: 2022-01

A strategy to effectively manage the disaster recovery plan (DRP) at the city of Johannesburg: roads sector

  • Authors: Maphutha, Selina Masai
  • Date: 2019
  • Subjects: Management information systems , Data recovery (Computer science) Computer security Emergency management Local government -- South Africa -- Johannesburg
  • Language: English
  • Type: Thesis , Masters , MPhil
  • Identifier: http://hdl.handle.net/10948/40944 , vital:36274
  • Description: Electronic information is critical to Municipalities, the City of Johannesburg (Road sector) rely on computerised systems to perform their operations and deliver services to its inhabitants. Disaster recovery planning for the City of Johannesburg is crucial and urgent, as it will ensure that the organisation is able to recover the core business functionality of its software, data, and systems after the occurrence of a natural or man-made disaster. Municipalities should have adequate recovery strategies in place in case of disasters. Planning for recovery from a disaster is quickly becoming recognized as a necessity, however organisational leaders are not putting recovery strategies as a priority and thus result in challenges when implementing the recovery processes i.e. Lack of resources, overlooking risk management, lack of leadership commitment to continuity processes and lack of understanding the concept of DRP and BCP. Disruption can happen when not anticipated, It is impossible to foresee what may hit an organisation. It is thus necessary and compulsory for organisation to plan for disasters most especially with ever-increasing dependence of business processes on technology services. The purpose of this research was to assess the adequacy of the Disaster recovery plan at the City of Johannesburg (Road sector) and to develop a strategy to effectively manage the DRP. The research revealed that the DRP at the City of Johannesburg (Road sector) is not comprehensive and that there are other processes that are not effectively implemented. There is a lack of resources for implementing the DRP. The dedicated staff is not adequately technically skilled to implement the disaster recovery processes. This study has revealed that the challenges noted were common to other institutions. An adequate DRP is crucial; capacity management and seamless procurement processes are also crucial for the success of the disaster recovery processes. Theoretically, this research adds to the literature on disaster recovery management and highlights the challenges and complexities involved. Practically, the research provides several lessons and guiding principles that the organisation may consider around disaster recovery management.
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  • Date Issued: 2019

Risk management for port management information systems

  • Authors: Jafta, Ntembeko
  • Date: 2019
  • Subjects: Management information systems , Harbors -- Management Risk management Risk assessment Computer security -- Management
  • Language: English
  • Type: Thesis , Masters , MBA
  • Identifier: http://hdl.handle.net/10948/40327 , vital:36141
  • Description: Port Management Information Systems (Port MIS) are systems that support port managers in the facilitation of port activities. However, little is known about the system and the risk that it presents. Much information is exposed, and security needs to be strengthened. Port MIS helps managers to make decisions relating to the activities that enable effective management and leadership of the port. Inadequate and poor risk management would lead to loss of business and potential loss of human life. This research study focused on the subsystems that make up Port MIS. There is limited research on port management, and more specifically the risks involved in such national assets. The study explored the purpose of such systems and how they contribute to the whole system. The findings and recommendations would benefit port managers both nationally and internationally as globalisation becomes the basis of world trade and economies.
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  • Date Issued: 2019

A maturity grid-based method for assessing communication in business-IT alignment

  • Authors: Coertze, Jacques Jacobus
  • Date: 2016
  • Subjects: Business communication , Management information systems
  • Language: English
  • Type: Thesis , Doctoral , DPhil
  • Identifier: http://hdl.handle.net/10948/6740 , vital:21139
  • Description: This thesis reports on the research undertaken to develop a method for organisations to assess human communication between their business and IT personnel as part of business–IT alignment. The research described in this thesis involves (i) a literature review in business–IT alignment and related fields, such as management studies and communication science; (ii) a Delphi study conducted among industry members, practitioners, and academics operating in the IT advisory, auditing and communication disciplines; and (iii) a case study of a public sector organisation in South Africa. By adopting a system-theoretic perspective on communication, this thesis proposes that communication in business–IT alignment can be seen as coordinating behaviour and a series of learning and reflection events, consequently culminating in increased mutual understanding. Various conceptualisations of communication are explored and, together with several industry elicited factors that influence communication in business–IT alignment, are incorporated into a conceptual model informing the assessment method. This research developed, applied, and tested a method whereby organisations can assess the quality of the human communication between their business and IT personnel as part of the business–IT alignment endeavour. The aim of this method is to trigger reflection on communication by considering communication philosophy and practices in business–IT alignment. The method, termed the ‘Business-IT Communication Alignment Maturity Improvement Communication Alignment Maturity Improvement (CAMI) method’, is based on a maturity grid-based approach, which stems originally from process improvement in software development and quality management. This thesis is most closely aligned with the research performed by Maier, Eckert, and Clarkson (2004, 2006), who successfully applied the maturity grid-based approach to investigate, audit and assess communication within the engineering design process. The question addressed in this thesis is whether this approach can be successfully extrapolated to the business–IT alignment context and whether it would yield similar benefits. Furthermore, the issue of whether it would offer a practical method for use in organisations is also addressed. Having applied the CAMI method at a public sector organisation, this thesis proposes that the maturity grid-based approach can indeed be extrapolated to iv the business–IT alignment context, consequently offering a viable and practical method for assessing communication in organisations. In particular, the CAMI method allows organisations to capture both their current and their desired communication situations and to expose discrepancies between the perceptions held by their business and IT personnel. These results form a basis for action planning, strategizing, and, ultimately, interventions for improvement. In conclusion, the thesis discusses further application and extension possibilities for the assessment method.
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  • Date Issued: 2016

Critical success factors in implementing an IT project plan within a South African automotive assembly firm

  • Authors: Meyer, Harold
  • Date: 2014
  • Subjects: Project management , Information technology projects , Management information systems
  • Language: English
  • Type: Thesis , Masters , MBA
  • Identifier: http://hdl.handle.net/10948/9173 , vital:26471
  • Description: Research shows that information technology (IT) projects have a poor success rate. Many IT projects exceed the allocated budget, take longer than the time allocated or do not meet the project requirements. The purpose of this study is to identify the critical success factors for implementing an IT project plan in automotive assembly firms in South Africa. The factors identified during the study cover the following topics: the project manager as a factor of success; project communication; knowledge management; the role of management; business strategy; project success measurements; and training and development. For the empirical study an online questionnaire was used as a data collection tool. The study consisted of 40 participants who are involved in the implementation of IT projects in automotive assembly firms with a minimum of 1 year experience. The questionnaire requested the biographical information of the participants and then asked the participants about their perception of the current project activity as well as their perceived importance of the project activities mentioned. The participants’ responses were structured according to a Likert-type scale. Participants had to indicate the extent to which they agreed with each statement in the questionnaire. The responses obtained from the survey were presented and analysed. The researcher observed in this study that aspects of the critical success factors were in place however there were areas which showed large variances. The researcher recommends that management of automotive assembly firms in South Africa should look into project communication and knowledge management. These factors showed large variances with regards to the current project activities and the perceived importance of the activities.
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  • Date Issued: 2014

An ERP system implementation framework for management accountants in the water industry

  • Authors: Mudau, Thanyani Norman
  • Date: 2012
  • Subjects: Management information systems , Enterprise resource planning , Business planning
  • Language: English
  • Type: Thesis , Masters , MBA
  • Identifier: vital:10487 , http://hdl.handle.net/10948/d1018921
  • Description: Organisations are seeking for an opportunity to reduce costs while they increase service delivery to their customers. In order to remain in business, companies must have proper strategies in place to reduce costs while they still deliver the same standard of service. In order to remain competitive, companies have implemented Information Communication Technology (ICT). The implementation of ICT was done to assist organisations to improve efficiency in their production processes. To achieve these objectives, companies implemented Enterprise Resource Planning (ERP) systems. Some companies that have implemented an ERP system, however, are faced with the challenge of not fully realising the full benefits of implementing the ERP system. The Water Industry is faced with a challenge of ensuring that it manages the water value chain effectively through the use of an ERP system. The industry is also experiencing difficult times in ensuring that the business is run in a sustainable manner to manage the infrastructure assets. This has resulted in the importance of internal reporting within the Water Industry to assist management to monitor performance and take informed decisions. The implementation of an ERP system has affected all the roles in the Water Industry, especially the role of management accountants who are involved with internal reporting. Management accountants are experiencing challenges during and after the implementation of an ERP system, especially with the effective and efficient reporting of information. This study investigated the challenges that management accountants encountered after the implementation of an ERP system in the Water Industry in South Africa. The research consists of a preliminary study to identify challenges that management accountants encounter during and after the implementation of ERP system in the Water Industry. A literature review on the role of management accountants combined with the ERP system applications and framework are investigated and an ERP system implementation framework for the Water Industry is proposed. The proposed framework is evaluated and recommendations are made to those involved with the water industry that are considering upgrading or implementing an ERP system.
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  • Date Issued: 2012

The impact of information and communication technologies (ICTs) on rural livelihoods: the case of smallholder farming in Zimbabwe

  • Authors: Mago, Shamiso
  • Date: 2012
  • Subjects: Farms, Small -- Zimbabwe , Family farms -- Zimbabwe , Poverty -- Zimbabwe , Rural poor -- Zimbabwe , Rural development -- Zimbabwe , Sustainable development -- Zimbabwe , Food security -- Zimbabwe , Information technology -- Management , Technological innovations -- Management , Management information systems
  • Language: English
  • Type: Thesis , Masters , M Soc Sc (Dev)
  • Identifier: vital:11433 , http://hdl.handle.net/10353/d1007185 , Farms, Small -- Zimbabwe , Family farms -- Zimbabwe , Poverty -- Zimbabwe , Rural poor -- Zimbabwe , Rural development -- Zimbabwe , Sustainable development -- Zimbabwe , Food security -- Zimbabwe , Information technology -- Management , Technological innovations -- Management , Management information systems
  • Description: This study seeks to determine the impact of Information and Communication Technologies (ICTs) on livelihoods of smallholder farmers in Zimbabwe. The study was motivated by the fact that benefits of ICT development still need to be known among rural smallholder farmers in Zimbabwe. ICTs have been upheld as catalysts for the promotion of rural livelihoods the world over. The question that remains is whether ICTs in Zimbabwe promote livelihoods of smallholder farmers. Although the Government formulated the ICT policy in 2005, the benefits still need to be known among rural smallholder farmers in Zimbabwe. The challenges faced by smallholder farmers include limited access to ICTs, high costs in ICT services and lack of ICT infrastructural development in the country. The challenges hindered ICT benefits that are expected to accrue to smallholder farmers. This study is significant in the view that most studies on ICT have focused on the general roles of ICT on rural development without giving particular attention to smallholder farming that has a potential of reducing poverty and promoting food security. For a theoretical lens, the Sustainable Livelihood Approach was used with special attention to Chapman et al (2001)’s information wheel. Regarding methodological issues, the study followed a qualitative research methodology guided by a secondary analysis research design. Data were collected from published reports of government, reports from the Ministry of ICT, internet, journals, newspapers and periodicals. The study established that ICTs promote livelihoods of smallholder farmers through the dissemination of vital information for improvement of agricultural productivity. From the research findings, the study proposes four main recommendations. Firstly, strengthening of ICT policy for effective smallholder farmers. Secondly, the government to organise ICT awareness campaigns directed towards rural people especially smallholder farmers. Thirdly, up scaling ICT Infrastructural development .Finally, a large-scale ICTs and livelihoods research must be commissioned in the country.
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  • Date Issued: 2012

Adoption and use of a learning management system at the University of Fort Hare: environmental factors

  • Authors: Xazela, M W H M
  • Date: 2010-12
  • Subjects: Management information systems , Technology -- Management
  • Language: English
  • Type: Master's theses , text
  • Identifier: http://hdl.handle.net/10353/25851 , vital:64498
  • Description: Learning Management Systems are adopted and used by institutions of higher learning such as universities, universities of technology and colleges. The acceptance of integrating Learning Management Systems into the traditional classroom method of teaching and learning presents many challenges to academic staff, students, and management at various levels. If such challenges are not addressed they may lead to project failure. If such projects fail, institutions may not realise the returns on their investments as institutions usually allocate many of their resources to start such projects. This study addresses the question of which critical environmental and management success factors are necessary for the successful acceptance of such a technology and what is necessary for such a technology to be used continually. This study examines Information Systems literature, users‘ environmental and management factors, and perceptions in the context of an institution of higher learning to suggest Critical Success Factors for such a project. Critical Success Factors are identified and discussed under the contexts of Management Support, the appointment of a Project Champion, provision of training to project participants, provision of adequate access to computing resources, monitoring and evaluation of the project, the existence of strong communication channels, and creation of positive perceptions about the target technology. Acceptance models such as Technology Acceptance Model and the Expectation Confirmation Model in Information Systems literature are also taken into consideration in coming up with the suggested Critical Success Factors. , Thesis (MA) -- Faculty of Management and Commerce, 2010
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  • Date Issued: 2010-12

A computing studio method for teaching design thinking

  • Authors: Van der Post, Leda
  • Date: 2010
  • Subjects: Creative thinking -- Study and teaching , Creative ability -- Study and teaching , Management information systems
  • Language: English
  • Type: Thesis , Masters , MA
  • Identifier: vital:10465 , http://hdl.handle.net/10948/1128 , Creative thinking -- Study and teaching , Creative ability -- Study and teaching , Management information systems
  • Description: Current trends in technology have led to a need for creativity and innovation in the design of contemporary digital products and systems. This has resulted in design thinking and creative design process having a higher profile in digital design practice. In turn, this has impacted computing education, by creating a need for computing students to develop creativity and design thinking skills. Creative design is taught using design studio teaching methods, which require a culture, environment and activities that are different to the teaching methods used in traditional computing education. Some computing academics have implemented courses using aspects of studio teaching methods, but no clear guidelines for a computing academic without creative design experience to fully apply studio teaching methods in courses could be found. The reason for the change in the role of design in the digital domain and how it affected the needs of computing students was investigated and a comparison of typical design studio and computing teaching methods was conducted using a learning systems model adapted for this specific purpose. This led to an identification of areas that required further investigation, or gaps in the knowledge of how to adapt design studio methods for use within a traditional computing education environment. These gaps were used as the basis for identifying a set of research questions for an empirical study. An exploratory case study was conducted at the Nelson Mandela Metropolitan University to answer the research questions. Three computing academics implemented studio teaching methods within three separate modules, following provisional guidelines devised from the preliminary research. Feedback was collected from the lecturers and the students registered for the modules regarding their experiences. It was found that it would be possible for computing academics to implement aspects of a design studio approach within the existing computing environment. An explicit teaching method, termed the computing studio teaching method, was developed from the results of the case study. This teaching method aims to provide computing academics with little or no creative design experience with explicit methods for implementing modified design studio teaching methods in order to promote creativity and design thinking within traditional computing modules. This teaching method will be tested, validated and refined in future research.
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  • Date Issued: 2010

Adoption of IT Systems by HR professionals in order to enhance efficacy at the University of Fort Hare

  • Authors: Ngqubekile, Nolufefe
  • Date: 2010
  • Subjects: Management information systems , Personnel management , Public administration
  • Language: English
  • Type: Master's theses , text
  • Identifier: http://hdl.handle.net/10353/27176 , vital:66326
  • Description: This study seeks to address the adoption of Integrated Tertiary Software (ITS), ease of use of ITS and continuous usage in Human Resources Departments. The focus of this research project is User Acceptance and Continued Use of ITS within the HR Department - the case of Fort Hare University. The University is a multi - campus operation and the use of paper systems is extremely difficult. The University made a decision to invest in ITS with the objective of improving effectiveness and efficiency of services. The nature of the problem is that ITS is partially used and it is necessary to further explore the specific influence of technological and environmental factors that may change the user’s acceptance and use of this IT System. The nature of this study is Qualitative and follows an Interpretive Approach. The Research Instrument used is an in-depth questionnaire distributed and responded to by all HR Professionals at the UFH. Recommendations based on findings will be used to design the Critical Success Factors (CSFs) for the Adoption of IT Systems by HR Professionals in order to enhance efficacy at the University of Fort Hare. The CSFs can be generalized to other settings and were identified for the UFH HR Department to include. , Thesis (MCom) -- Faculty of Management and Commerce , 2010
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  • Date Issued: 2010

Fundamentals of Information Systems: IFS 121

  • Authors: Boucher, D , Wayi, N , Piderit, R
  • Date: 2010-01
  • Subjects: Management information systems
  • Language: English
  • Type: Examination paper
  • Identifier: vital:17477 , http://hdl.handle.net/10353/d1010345
  • Description: Fundamentals of Information Systems: IFS 121, supplementary examination January 2010.
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  • Date Issued: 2010-01

Investigating the use of the ITIL framework towards IT services delivery at the NMMU

  • Authors: Lubambo, Nontobeko
  • Date: 2009
  • Subjects: Information technology -- Management , Management information systems , Computer industry -- Customer services -- Management
  • Language: English
  • Type: Thesis , Masters , MTech
  • Identifier: vital:9767 , http://hdl.handle.net/10948/1001 , http://hdl.handle.net/10948/d1009657 , Information technology -- Management , Management information systems , Computer industry -- Customer services -- Management
  • Description: The purpose of this research was to investigate what is involved in IT Service Management and how the NMMU can implement it to improve the quality of IT service support and service delivery. The IT Service Management approach was investigated but the main focus was on the Service Support and Service Delivery in the ITIL framework. Higher Education was analyzed to try and measure the maturity level of the ITIL process implementation to see where Higher Education in South Africa is and to determine the gaps. Findings from the empirical study will be presented and recommendations highlighted to Top management and the IT department in order to promote and improve the quality of the IT service being delivered to users and customers. The data was collected and administered by means of a structured questionnaire based on the ITIL Service Capacity Maturity Model and Rick Leopoldi’s alternative Maturity Assessment method. An Association of South African University Directors of Information Technology (ASAUDIT) questionnaire on Service Management was also used to supplement the questionnaire. It was discovered that the implementation of ITIL in most organizations brought about improvements and benefits in the quality of the IT service being delivered.
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  • Date Issued: 2009

A framework for managing timetable data quality within the NMMU

  • Authors: Els, Dierdre Jean
  • Date: 2008
  • Subjects: Computer algorithms Timetables , Management information systems , Management -- Data processing , Information storage and retrieval systems -- Management , Information management
  • Language: English
  • Type: Thesis , Masters , MTech
  • Identifier: vital:9769 , http://hdl.handle.net/10948/948 , Computer algorithms Timetables , Management information systems , Management -- Data processing , Information storage and retrieval systems -- Management , Information management
  • Description: This dissertation investigates the influencing factors on timetable quality, not only from a data quality perspective, but also from an information quality perspective which takes into account the quality of the business processes involved in creating the timetable. The Nelson Mandela Metropolitan University was used as a case study for assessing the quality of the timetable process, the quality of the source data, and the quality of the final timetable produced. A framework for managing the data quality during the timetabling process is proposed. The framework is based on reviews done on data quality management best practices and data quality aspects. Chapter 1 introduces the current Nelson Mandela Metropolitan University timetable, and motivates why data quality management is essential to its success. The scope and research objectives are presented for this dissertation. Chapter 2 covers a literature study on business process and data quality management best practices. The common thread through all the management methodologies investigated, was top management involvement and commitment to continuously improving the quality of data. Chapter 3 discusses various characteristics of data quality. Quality is determined to be whether the end result meets the quality requirements for which it was intended. Hence each system could have quality aspects that are unique to it. Chapter 4 explains various research designs and which were followed for this dissertation. The combination of literature studies, a questionnaire and a case study were used. Chapter 5 is a case study of the data quality and timetabling processes used at the Nelson Mandela Metropolitan University and is based on the research design described in chapter 4. The current business processes followed in setting up the current timetable are presented, as well as the proposed timetabling process that should produce a better quality timetable for the Nelson Mandela Metropolitan 4 University. The data quality aspects most pertinent to the Nelson Mandela Metropolitan University are determined, being timeliness, accountability, integrity and consistency, as well as the most probable causes for bad timetable quality, like uniform technology, processes, ownership and using a common terminology. Chapter 6 presents a framework for managing timetable data quality at the Nelson Mandela Metropolitan University using an Information Product Map approach that will ensure a better quality timetable. Future research is also proposed. It is evident from this dissertation that data quality of source data as well as the quality of the business process involved is essential for producing a timetable that satisfies the requirements for which it was intended. The management framework proposed for the Nelson Mandela Metropolitan University timetabling process can potentially be used at other institutions as well.
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  • Date Issued: 2008

Adoption of business information systems in an automotive manufacturing environment: a case study

  • Authors: Dyer, Shirley
  • Date: 2008
  • Subjects: Management information systems , Technology -- Information services , Information resources management , Business -- Data processing
  • Language: English
  • Type: Thesis , Masters , MTech
  • Identifier: vital:9772 , http://hdl.handle.net/10948/892 , Management information systems , Technology -- Information services , Information resources management , Business -- Data processing
  • Description: Dorbyl Automotive Technologies (DAT) is a manufacturing company that supplies parts and components to the local and international motor vehicle market. The automotive components’ market is very competitive and customers require more from the industry to stay competitive. Customers require full integration throughout the supply chain. DAT and its Information Systems Department have ensured that the necessary business information systems are available to assist the company in staying competitive. One problem, though, is that the users of these systems are not using and adopting the technologies available. This research examines the reasons for this by making use of a technology acceptance model called the UNIFIED THEORY OF ACCEPTANCE AND USE OF TECHNOLOGY (UTAUT), which is an integrated model based on eight different available acceptance models. The aim is to understand which factors influence the use of systems. The research also proposes a way forward by suggesting a model to assist DAT in new system implementations as well as correcting the current situation. The only way DAT will stay competitive is by ensuring that the company becomes lean. Customers demand this as more and more are moving to just-in-time delivery. This implies that the suppliers must react to changes real-time. The use of business information systems will become the main focus area to react to changes quickly and correctly. Effective and accurate systems depend on users making good use of these systems. Remaining competitive will depend on how effectively Information and Communication Technologies (ICT) are used.
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  • Date Issued: 2008

Business process security maturity: a paradigm convergence

  • Authors: Box, Debra
  • Date: 2008
  • Subjects: Management information systems , Reengineering (Management) , Organizational change , Systems engineering , Information resources management
  • Language: English
  • Type: Thesis , Masters , MTech
  • Identifier: vital:9785 , http://hdl.handle.net/10948/722 , Management information systems , Reengineering (Management) , Organizational change , Systems engineering , Information resources management
  • Description: Information technology developments in software and hardware have enabled radical changes in information systems, culminating in the paradigm Business Process Management. There has been a concomitant rise in the importance of information security and security engineering due to the increased reliance by society on information. Information is seen as a critical success factor which needs protection. Information security is the response to increased hazards created through recent innovations in Web technology and the advent of intra and inter enterprise-wide systems. Security engineering is based on a variety of codes of practice and security metrics which aim at ameliorating these increased security hazards. Its aim is to produce a balanced set of security needs which are integrated into the system activities to establish confidence in the effectiveness of the security counter-measures. It is generally accepted that security should be applied in an integrated approach, for example, in Information Systems development. This has proved to be a noble thought but is the exception to the rule. Security, historically, is generally applied as an after-thought in an Information Technology implementation. This motivated the concept of formulating a model of integrating security inherently within the paradigm of BPM. The overarching requirements of the model are to align the overall organisational security initiatives and ensure continuous improvement through constant evaluation and adaptation of the security processes. It is the intention of this research to show that these requirements are achievable through aligning the process management methodology of BPM, with the security paradigms of Information Security Management (using the ISO 17799 standard) and security engineering (using the Systems Security Engineering Capability Maturity Model – SSE-CMM). The aim of the Business Process Security Maturity model as the output of this research, is to link the SSE-CMM, as the security metric and appraisal method, to the ISO 17799 security standard, which provides the guidance for the information security management framework and security control selection, within the Business Process Management environment. The SSE-CMM, as the security version of the Capability Maturity Model, provides the necessary strategy to control the security engineering processes that support the information systems and it maintains that as processes mature they become more predictable, effective and manageable. The aim of the model is to provide an integrated, mature security strategy within the business process and monitor and correct the security posture of the implemented counter-measures.
  • Full Text:
  • Date Issued: 2008

An analysis of the information and communication technology initiatives needed to enhance business value at Transwerk

  • Authors: Chiambiro, Robson
  • Date: 2006
  • Subjects: Information technology -- Management , Management information systems , Technological innovations -- Management , Organizational effectiveness , Value
  • Language: English
  • Type: Thesis , Masters , MBA
  • Identifier: vital:8767 , http://hdl.handle.net/10948/486 , Information technology -- Management , Management information systems , Technological innovations -- Management , Organizational effectiveness , Value
  • Description: The study was triggered by a discussion with one of Transwerk’s executive management during an MBA tea break. The discussion was centred on the lack of IT Governance Structure in some organisations that are centrally managed due to geographical location and spreading of branches countrywide. The purpose of this study was to analyse the information and communication technology initiatives that can be implemented at Transwerk by the ICT department to ensure significant value from their information and communication technology investments. This was undertaken by means of a literature and an empirical study. The elements of the information and communication technology initiatives were discussed and the study then analysed the responses in an attempt to determine the initiatives that are currently implemented at Transwerk’s ICT department. The literature study indicated that is it critical for any organisation that needs to be successful should have an integrated ICT Governance Structure. The empirical study found out that the current situation at Transwerk’s ICT department requires attention because their IT Governance Structure does not involve major stakeholders from other business units. Recommendations were made as a result of analysing the literature study and empirical study to ensure the implementation of key initiatives that can add value to the organization.
  • Full Text:
  • Date Issued: 2006

An investigation of a framework for the implementation of service management in the information and communication technology sector

  • Authors: Benyon, Robert Victor
  • Date: 2006
  • Subjects: Support services (Management) , Service industries -- Management , Information technology -- Management , Management information systems , Communication in management
  • Language: English
  • Type: Thesis , Masters , MCom
  • Identifier: vital:1137 , http://hdl.handle.net/10962/d1002766 , Support services (Management) , Service industries -- Management , Information technology -- Management , Management information systems , Communication in management
  • Description: Service Management (SM) is an integrated, cyclical and collaborative approach to the management of service requirements and levels. It involves the definition of client expectations, the satisfying of those expectations and the perpetual refining of the business agreement (Sturm 2001). SM in the ICT sector is a comprehensive process that extends beyond the development of Service Agreements (SAs). A number of identifiable steps constitute the progressive implementation of a managed services environment, the key components of which are a readiness to provide services, the accurate elicitation, management and satisfying of client requirements and the continual improvements to the business relationship. Unfortunately, a number of SM initiatives fail. These failures can be attributed to a lack of SM understanding, the absence of a fully implemented SM strategy, poor communication and people issues. This research describes an investigation of SM implementation. A number of recognised frameworks are explored and critically analysed. The common strengths of these frameworks and the results of an exploratory pilot study are used to construct an SM implementation framework. This framework is then tested empirically by means of an online survey, and revised in the light of the results of this survey. The framework comprises two distinct phases, namely a Foundation phase and a Managed Services phase. The Foundation phase comprises 8 critical preparatory activities that take a service provider to state of readiness to provide and manage ICT services. The Managed Services phase comprises 5 key cyclical steps for the management of ICT services, including Planning, Analysis, Design, Implementation and Review.
  • Full Text:
  • Date Issued: 2006

Towards a better understanding of information systems strategy options and its link with business strategy

  • Authors: Buchanan, Darryl Vaughn
  • Date: 2004
  • Subjects: Management information systems , Strategic planning -- Data processing , Information technology -- Management
  • Language: English
  • Type: Thesis , Masters , MBA
  • Identifier: vital:10864 , http://hdl.handle.net/10948/267 , Management information systems , Strategic planning -- Data processing , Information technology -- Management
  • Description: There is considerable evidence that the strategic use of Information Systems can lead to a competitive advantage. There is however, a marked lack of understanding of the options available, as well as the smooth coordination of Information Systems strategy with Business strategy. This paper provides insight into the role of Information Systems and its link with business strategy. It focuses on Information Systems strategy options, and explores the criteria needed for successful Information Systems strategy and Business strategy alignment. The paper presents and examines the results of a study of strategic alignment at Volkswagen of South Africa. Data was obtained from business and Information Technology executives. The result of the study enables Volkswagen not only to benchmark themselves, but also provides direction to enable successful business/IT alignment. It identifies specific actions necessary to ensure that IT is being used to appropriately enable or drive the business strategy.
  • Full Text:
  • Date Issued: 2004
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