Assessing quality management systems of SMME's in the manufacturing sector
- Authors: Prince, Shawn Noel
- Date: 2008
- Subjects: Production management -- Quality control , Quality control -- Manufactures , Small business -- Management -- South Africa , Quality management -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8729 , http://hdl.handle.net/10948/870 , Production management -- Quality control , Quality control -- Manufactures , Small business -- Management -- South Africa , Quality management -- South Africa -- Eastern Cape
- Description: This dissertation summarises an analysis and assessment of the application of Quality Management Systems (QMS) by Small, Medium and Micro Enterprises (SMMEs), in the Engineering Manufacturing Sector of the greater Cape Town Metropolitan area. An outline of the existing hypothesis derived from previous international SMME studies related to the adoption of QMS by SMME’s, the management’s understanding of quality principles, the potential business benefits of QMS and the reasons for implementing Quality Management systems are given as background to the study. The dissertation includes a discussion of literature on the state of QMS in SMMEs, in particular, recent international research literature hypothesising that SMME management lack essential QMS knowledge and that, in general, most SMME’s do not have a QMS and that SMMEs only implement a QMS as a result of contractual pressures / requirements. Also reported are the results and findings of a survey conducted to test the validity of the existing hypotheses amongst a representative sample of Engineering Manufacturing SMMEs registered with the Cape Regional Chamber of Commerce and Industry in the Western Cape. Results of the survey indicate that almost 90 percent, of the companies surveyed had some type of Quality management System, the only two companies that reported not having a QMS, were companies classified as “Micro”, in terms of the National Small business Act. Analysis of the response to the survey concludes that, in general, more than 80 percent of Engineering SMMEs in the Manufacturing Sector have adopted a QMS based on ISO 9001 and that, on average, their management have a medium to high level of understanding of QMS and the associated business benefits. It is also apparent from survey responses, that companies classified as “Micro” in terms of the Small Business Act of 1996, do not see the need for a formal QM system as the owners of these companies consider them too small for a formal QMS. Instead they take direct ownership of their service and product quality in the face of the customer.
- Full Text:
- Date Issued: 2008
- Authors: Prince, Shawn Noel
- Date: 2008
- Subjects: Production management -- Quality control , Quality control -- Manufactures , Small business -- Management -- South Africa , Quality management -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8729 , http://hdl.handle.net/10948/870 , Production management -- Quality control , Quality control -- Manufactures , Small business -- Management -- South Africa , Quality management -- South Africa -- Eastern Cape
- Description: This dissertation summarises an analysis and assessment of the application of Quality Management Systems (QMS) by Small, Medium and Micro Enterprises (SMMEs), in the Engineering Manufacturing Sector of the greater Cape Town Metropolitan area. An outline of the existing hypothesis derived from previous international SMME studies related to the adoption of QMS by SMME’s, the management’s understanding of quality principles, the potential business benefits of QMS and the reasons for implementing Quality Management systems are given as background to the study. The dissertation includes a discussion of literature on the state of QMS in SMMEs, in particular, recent international research literature hypothesising that SMME management lack essential QMS knowledge and that, in general, most SMME’s do not have a QMS and that SMMEs only implement a QMS as a result of contractual pressures / requirements. Also reported are the results and findings of a survey conducted to test the validity of the existing hypotheses amongst a representative sample of Engineering Manufacturing SMMEs registered with the Cape Regional Chamber of Commerce and Industry in the Western Cape. Results of the survey indicate that almost 90 percent, of the companies surveyed had some type of Quality management System, the only two companies that reported not having a QMS, were companies classified as “Micro”, in terms of the National Small business Act. Analysis of the response to the survey concludes that, in general, more than 80 percent of Engineering SMMEs in the Manufacturing Sector have adopted a QMS based on ISO 9001 and that, on average, their management have a medium to high level of understanding of QMS and the associated business benefits. It is also apparent from survey responses, that companies classified as “Micro” in terms of the Small Business Act of 1996, do not see the need for a formal QM system as the owners of these companies consider them too small for a formal QMS. Instead they take direct ownership of their service and product quality in the face of the customer.
- Full Text:
- Date Issued: 2008
The application of quality models and techniques in selected SMMEs in the Eastern Cape
- Authors: Murray, Andrew Thomas
- Date: 2007
- Subjects: Business enterprises -- South Africa -- Eastern Cape , Quality management -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:9608 , http://hdl.handle.net/10948/832 , Business enterprises -- South Africa -- Eastern Cape , Quality management -- South Africa -- Eastern Cape
- Description: With the increase of imports from China and more pressure being put on the Small, Medium and Micro enterprises (SMME’s) from their larger customers, survival has become more and more difficult, quality is no longer being a choise but a prerequisite if the companies want to survive. This research evaluates the use of quality and productivity or the lack thereof in selected SMMEs in the Eastern Cape environment from both the SMME and Larger companies’ point of view. The research has focused on the effectiveness and understanding of what has been put in place by the SMMEs, what is available for the SMMEs to use, governmental support, and the requirements of the customers. Certain shortcomings have been highlighted as to the use and benefits of the processes that have been implemented. The researcher made use of both quantitative and qualitative data to determine the outcome of the research. The thesis concludes that the SMME sector knows the importance of the use of quality; it is the effectiveness and management thereof that is the concern.
- Full Text:
- Date Issued: 2007
- Authors: Murray, Andrew Thomas
- Date: 2007
- Subjects: Business enterprises -- South Africa -- Eastern Cape , Quality management -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:9608 , http://hdl.handle.net/10948/832 , Business enterprises -- South Africa -- Eastern Cape , Quality management -- South Africa -- Eastern Cape
- Description: With the increase of imports from China and more pressure being put on the Small, Medium and Micro enterprises (SMME’s) from their larger customers, survival has become more and more difficult, quality is no longer being a choise but a prerequisite if the companies want to survive. This research evaluates the use of quality and productivity or the lack thereof in selected SMMEs in the Eastern Cape environment from both the SMME and Larger companies’ point of view. The research has focused on the effectiveness and understanding of what has been put in place by the SMMEs, what is available for the SMMEs to use, governmental support, and the requirements of the customers. Certain shortcomings have been highlighted as to the use and benefits of the processes that have been implemented. The researcher made use of both quantitative and qualitative data to determine the outcome of the research. The thesis concludes that the SMME sector knows the importance of the use of quality; it is the effectiveness and management thereof that is the concern.
- Full Text:
- Date Issued: 2007
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