Investigating factors that affect service delivery of municipal roads in South Africa
- Authors: Bouwer, Brendan
- Date: 2025-04
- Subjects: Service delivery -- South Africa , Infrastructure (Economics) -- South Africa , Roads -- South Africa -- Finance
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/72000 , vital:79176
- Description: Given its close proximity to communities, local government is considered the most important level of government. According to the supreme law of South Africa, the Constitution indicates that municipalities have a duty to provide basic municipal services to communities and residents which are essential for enhancing their quality of life. These services include the supply of potable water, electricity, roads and community healthcare. The aim of this study is to identify opportunities for the improvement of the provision of municipal road infrastructure services by investigating the effect that the identified independent variables which include Risk Management, Root-Cause Analysis, Empowering Leadership, and Performance Monitoring and Evaluation, have on the dependent variable, Service Delivery. An academic study, comprising a non-experimental mail system survey and closed-ended questionnaire collection method, was conducted. The survey was composed using Google forms, and questionnaires were forwarded to selected municipalities including the Johannesburg Roads Agency, City of Cape Town, Tshwane, Mangaung, Mbombela and Nelson Mandela Municipalities. The respective gatekeepers were informed of the objective of the study and were requested to promote the voluntary participation of suitable respondents. The key findings revealed that the independent variables Risk Management, Root-Cause Analysis and Empowering Leadership are essential in improving the provision of municipal road infrastructure services, and that the Performance Monitoring and Evaluation variable has no effect on it. , Thesis (MBA) -- Faculty of Business and Economic Sciences, Business School, 2025
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- Date Issued: 2025-04
Main thesis title: An assessment of the quality of the service delivery effort in the Nelson Mandela Bay Municipality
- Authors: Swartz, Joël Ralitswana Peter
- Date: 2023-12
- Subjects: Service delivery -- South Africa , Public participation and city councils -- South Africa , Community based resources -- Development -- South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/66028 , vital:74310
- Description: The provision of services to people in South Africa is a constitutional right that all spheres of the South African government are bound to. South Africa’s Bill of Rights also lays it out that all SA citizens are entitled to these services. The functions of the national, provincial, and local spheres of government are to ensure that all that the Constitution and Bill of Rights promise, are provided and implemented. Service delivery is therefore a mandated activity that all municipalities are obligated to provide to their residents locally. The primary objective of this study is to assess the quality of the service delivery effort from the Nelson Mandela Bay Municipality (NMBM). The study was conducted by using a qualitative case study approach. A total of 12 participants were chosen for the study and in-depth interviews were implemented as data collection tool to accomplish the study’s objectives. The qualitative data analysis tool Atlas.ti was employed to present emerging themes from the collected data. The findings of the study highlighted the challenges experienced in the NMBM prevent a high level of service delivery to residents. The study participants agreed that the service delivery effort in the NMBM is below that what the various stakeholders, mainly the residents, expected. The effective management of the limited financial and human resources are the major themes that emerged during the interviews. The study recommends that the service delivery value chain be reviewed, and that policies and strategies be genuinely implemented. The study also suggests that proactive communication with residents be improved. , Thesis (MBA) -- Faculty of Business and Economic Sciences, Business School, 2023
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- Date Issued: 2023-12